Sheraton Vistana Villages

  • 12401 International Drive, Orlando
    Florida, United States, 32821

Face coverings may be required. To learn more, please see destination-specific information below and reference our Face Covering Requirement information.

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Face Coverings at Our Resorts

Resorts in the United States, USVI, and Puerto Rico

As recommended by the CDC, Owners and guests are encouraged to wear a face covering indoors, regardless of vaccination status, in areas the CDC defines as substantial or high for COVID-19 transmission. This recommendation is in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts operate.

Please refer to your resort’s Property Update page for specific information regarding local government mandates that may currently be in place.

Face coverings are required for all unvaccinated Owners and guests at each of our resorts. Shared spaces where face coverings must be worn by unvaccinated Owners and guests include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements for unvaccinated Owners and guests while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Resorts Outside of the United States, USVI, and Puerto Rico

As part of our efforts to help you stay healthy when you stay with us, face coverings are required of all Owners, guests, and vendors at each of our resorts — even where not currently government-mandated and regardless of your COVID-19 vaccination status — in connection with health agency recommendations. Shared spaces where face coverings must be worn include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Important Alerts

Guests should be aware of the following:

Official Information

Face coverings may be required. To learn more, please see destination-specific information below for official information.

https://floridahealthcovid19.gov/

https://www.orlando.gov/COVID-19

https://www.orangecountyfl.net/

Cashless Resort

As of Jan 1, 2022, there will be no cash available at this property, and credit cards will be the only acceptable form of payment.

Service Animal Policy

Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and will result in a monetary penalty and/or imprisonment.

Please Note: Novel Coronavirus (COVID-19) is highly contagious. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19. Read more

Amenity Status

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open

  • BBQ Grills

    Limited BBQ grills are available. Please contact the Front Office for further information.
  • Concierge

  • Fitness Center

    All Fitness Centers (St. Augustine, Key West, Bella) are open from 7 a.m. to 11 p.m. daily.
  • Fitness Class

    Only outdoor Fitness Classes are available at this time.
  • Hot Tub(s)/Spa(s)

    The Whirlpool Spas are open with social distancing limitations and are open from 7 a.m. to 11 p.m. daily.
  • Jogging Path

  • On-Site Convenience Store

    The Village Marketplace is open from 7 a.m. to 9 p.m. daily. The Bella Florida Boutique Giftshop is open from Wednesday to Sunday from 10 a.m. to 6 p.m.
  • Pool Chairs

    The Pool Chairs are open with social distancing limitations.
  • Poolside Cabanas

    The Poolside Cabanas are open from 7 a.m. to 11 p.m. daily with social distancing limitations.
  • Sports Courts/Playgrounds

    Open from 7 a.m. to 11 p.m. daily.

Open with Social Distancing

  • Activities (On-Site)

  • Activity Center

  • On-Site Restaurant

    The Breeze Restaurant is open from 9 a.m. to 9 p.m. daily.
  • Pool Bar/Grille

    Key West Pool Bar is open Thursday thru Sunday from noon to 6 p.m. (Limited beverage offers only). Pirate's Cove Pool Bar is open from noon to 6 p.m. daily.
  • Pool(s)

    The Bella Pool, St. Augustine Pool, and Key West Villages Pool and spas are open from 7 a.m. to 11 p.m. daily. The St. Augustine Waterslide is open from 9 a.m. to 10 p.m.
  • Steam Room/Sauna

    Bella Steam Room & Sauna is open from 7 a.m. to 11 p.m.

Closed

  • Housekeeping (Daily)

Retreat to our vacation ownership resort in Orlando, Florida. Sheraton Vistana Villages Resort Villas is ideally located on International Drive, minutes from the Walt Disney World® Resort and SeaWorld® Orlando. Take the International Drive I-RIDE Trolley from our resort to many of Orlando’s top attractions. Our resort offers premium amenities without resort fees. Find everything from a full-service restaurant and market to activity programs, spa services and sports facilities. Have fun in our St. Augustine pool with a pirate ship, water shoots and water cannon, or relax in our Bella pool, which features dramatic rock waterfalls and cabanas. Choose from a spacious one- or two-bedroom resort villa that accommodates as many as eight guests in up to 1,050 square feet of space. All our International Drive villas boast a fully equipped kitchen or kitchenette, a washer and dryer, a balcony or patio, complimentary Wi-Fi and Sheraton Signature Sleep Experience beds. Our Orlando resort is a destination in itself.