The Westin Lagunamar Ocean Resort

  • Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera, Cancun, Quintana Roo
    Mexico, 77500
Face coverings are required  at all of our resorts worldwide. To learn more, see Face Covering Requirement.
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Mask Up, Vacation On

As part of our efforts to help you stay healthy when you stay with us, face coverings are required of all Owners, guests, and vendors at each of our resorts — even where not currently government-mandated and regardless of your COVID-19 vaccination status — in connection with health agency recommendations. Shared spaces where face coverings must be worn include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Important Alerts

Due to the COVID-19 health emergency, pursuant to a directive issued by the Mexican Federal Civil Aviation Agency and the Mexican Ministry of Communications and Transport, in connection with the Mexico Fly Safe initiative, all persons traveling by air to and from Mexico are required to complete a health questionnaire before they will be permitted to travel. All visitors will be required to show proof of completion of the questionnaire to authorities. Additionally, travelers may be requested to provide information on their health status three days after boarding their flight.

To fill out the questionnaire, please visit https://www.vuelaseguro.com/.   

Official Information

Effective January 26, 2021, pursuant to an order of the Director of the U.S. Centers for Disease Control and Prevention, all aircraft passengers arriving in the United States from a foreign country are required to provide a copy of either: (i) a negative COVID-19 test result from a test taken no more than 3 days before their flight departs for the United States, or (ii) certain documentation of having recovered from COVID-19, to their airline before boarding a flight to the United States. For more information on the testing requirement and specific documentation that is required, please refer to the U.S. Centers for Disease Control and Prevention website or contact your airline.

https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-air-travel.html

To assist our Owners and guests with the U.S. Centers for Disease Control and Prevention pre-testing requirement associated with travel to the U.S., we are happy to provide a list of available testing facilities in the local area. Please contact the property directly for this information.  Please note that one of the available testing facilities is located within the resort complex, for your convenience in the event that the use of the testing facility will meet the test and timing requirements necessary for your travel. IMPORTANT: All testing facilities do have an additional cost for testing services, are subject to availability, and are not affiliated with the resort.

The Governor of the State of Quintana Roo, where the resort is located, recently implemented numerous restrictions in an attempt to limit the health impacts, and mitigate the spread, of the Novel Coronavirus (COVID-19).  Effective immediately through January 15, 2021 (which date is subject to change), the following restrictions will be in place in the State of Quintana Roo, which includes Cancun:

  • Face coverings are required to be worn while at the resort, including in all common areas as well as while as outside of the resort, including when riding on public transportation;
  • All social events are prohibited and only events involving members of the same household are permitted, however, those events are limited to a maximum of 10 people, must be held in open spaces, and face coverings must be worn at all times;
  • There are limitations in place on the number of passengers in any vehicle, including the following:
    • A maximum of four (4) passengers are permitted per vehicle (and only one person per motorcycle); and
    • A maximum of three (3) passengers, including the driver, are permitted on any public transportation vehicle.

Additionally, there will be checkpoints operated by local health officials and/or law enforcement throughout the City of Cancun to ensure compliance with these restrictions.

Please visit https://reactivemosq.roo.gob.mx/ for official information on the mandatory restrictions currently in effect at the resort.

https://mx.usembassy.gov/covid-19-information/
https://coronavirus.gob.mx/

Please Note: Novel Coronavirus (COVID-19) is highly contagious. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19. Read more

General Property Updates

Daily environmental fee of 26.89 pesos will be added to room rate. Certain Bonvoy benefits do not apply at this resort.

Amenity Status

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing

  • Activities (On-Site)

  • Activity Center

  • BBQ Grills

  • Beach Services

  • Concierge

  • Fitness Center

  • Hot Tub(s)/Spa(s)

  • On-Site Convenience Store

    Tierra Deli Market is operating, both with a limited menu and social distancing requirements.
  • On-Site Restaurant

  • Pool Bar/Grille

    Viento Restaurant is operating, both with a limited menu and social distancing requirements.
  • Pool Chairs

  • Pool(s)

    The Upper Pool and Kiddie Pool areas are currently opened with enhanced cleaning protocols and social distancing requirements (subject to change, based on the local government regulations announced weekly). All other pools are temporarily closed.
  • Poolside Cabanas

  • Spa Services

Closed

  • Housekeeping (Daily)

  • Kid's Club

  • Mini-Golf Course

  • Sports Courts/Playgrounds

  • Steam Room/Sauna

Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Our family-friendly villa resort on the beach boasts spacious studios and villas with home-like amenities, pools, spa, 24-hr fitness studio, delicious dining options, kid’s activities and indoor/outdoor event venues. We look forward to making you feel at home while in Cancun.