The Westin Lagunamar Ocean Resort

  • Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera, Cancun, Quintana Roo
    Mexico, 77500

Service Animal Policy

Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

General Property Updates

HOSPITALITY TAX AND ENVIRONMENTAL TAX

The State of Quintana Roo assesses a hospitality tax that is due upon check-out:

Studio Premium Villa: USD$5.18  per night
One-Bedroom Premium Villa: USD$8.76  per night
Two-Bedroom Lockoff Villa: USD $13.95 per night

Effective February 1, 2023, the State of Quintana Roo implemented an environmental and sanitation tax. This nightly tax of$76 MXN pesos up to $152 MXN pesos per room per day will be based on the type of villa occupied and billed in pesos directly to your folio.

Effective April 1, 2021, The State of Quintana Roo implemented a new Tourist tax of $224 pesos (approximately US$11) for all foreign visitors to Quintana Roo. The tax is meant to support the tourism in the destination. The tax will apply to all foreign visitors over 15 years old. There is an online process to pay for it. See this news article for reference.

These taxes are subject to currency conversion with your banking institution and are subject to change.

Amenity Status

The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open

  • Activities (On-Site)

  • Activity Center

  • BBQ Grills

  • Beach Services

  • Concierge

  • Fitness Center

  • Hot Tub(s)/Spa(s)

  • Housekeeping

  • Kid's Club

  • Mini-Golf Course

  • On-Site Restaurant

    • Viento is open for lunch and dinner from 11 a.m. to 10 p.m.
    • Duna Sports Bar is open for lunch and dinner from 11 a.m. to 11 p.m.
    • Océano is open for breakfast from 7:00 a.m. to 11:30 a.m. and for dinner from 6:00 p.m. to 10:00 p.m.
  • Pool Bar/Grille

  • Pool Chairs

  • Pool(s)

  • Poolside Cabanas

  • Spa Services

  • Sports Courts

  • Steam Room/Sauna

  • Valet

Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Our family-friendly villa resort on the beach boasts spacious studios and villas with home-like amenities, pools, spa, 24-hr fitness studio, delicious dining options, kid’s activities and indoor/outdoor event venues. We look forward to making you feel at home while in Cancun.