The Westin Resort and Spa, Cancun

Important Alerts Guests should be aware of the following:
Service Animal Policy Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

General Property Updates The government of the Mexican state of Quintana Roo enacted a new tourist tax which, as of April 1, 2021, is currently Mx$224.00 (approximately US$11.00) for all international visitors to Quintana Roo. The tax will apply to all international visitors over 15 years old. Please visit https://www.visitax.gob.mx//sitio/ to pay this required tax prior to your arrival. Certain Bonvoy benefits do not apply at this resort. Durable Medical Equipment If you or someone in your party requires durable medical equipment such as shower chairs, crutches, or toilet seat risers, please contact the property. They'll be happy to provide a list of third-party vendors who may be able to assist you.

Amenity Status The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open

Activities (On-Site)
Activity Center
BBQ Grills
Beach Services
Concierge
Fitness Center
Fitness Class
Housekeeping
Kid's Club
The Kid's Club is open Tuesday to Sunday from 9 a.m. to 5 p.m.
On-Site Convenience Store
El Palmar Deli Market will be open daily from 6:30 a.m. to 11 p.m., operating with a limited menu and adhering to social distancing requirements for the safety of all guests.
On-Site Restaurant
Pool Bar/Grille
The Brisas Bar is open daily from 11 a.m. to 6 p.m.
Pool Chairs
Pool(s)
The pool will be open with enhanced cleaning protocols and social distancing requirements (subject to change, based on the local government regulations announced weekly).
Spa Services
Sports Courts