The Westin Resort and Spa, Cancun

  • Boulevard Kukulcan KM 20, Cancun, Quintana Roo
    Mexico, 77500

Important Alerts

Guests should be aware of the following:

Construction Updates

Refurbishment activity is underway in Building A through Sept. 31, 2024. During this time, crews may need to access your balcony between the hours of 10 a.m. to 5 p.m. For your safety, you will not be able to access your balcony while they are working. Additionally, an area of the grounds directly below balconies has been blocked off for your safety. Please anticipate light construction noise and the presence of contractors.

Please note that the elevators will be closed one at a time for refurbishment from Sept. 5, 2023, to Aug. 31, 2024. During this time, two elevators are expected to remain open while one is replaced. Thank you for your understanding as we make this important update.

Service Animal Policy

Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility.

Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.

General Property Updates

The government of the Mexican state of Quintana Roo enacted a new tourist tax which, as of April 1, 2021, is currently Mx$224.00 (approximately US$11.00) for all international visitors to Quintana Roo. The tax will apply to all international visitors over 15 years old.  Please visit to pay this required tax prior to your arrival.

A daily environmental fee of $228 MXN will be added to the room rate. Certain Bonvoy benefits do not apply at this resort.

Amenity Status

The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.


  • Activities (On-Site)

    The FlowRider is closed.
  • Activity Center

  • BBQ Grills

  • Beach Services

  • Concierge

  • Fitness Center

  • Fitness Class

  • Housekeeping

  • Kid's Club

    The Kid's Club is open Tuesday to Sunday from 9 a.m. to 5 p.m.
  • On-Site Convenience Store

    El Palmar Deli Market will be operating both with a limited menu and social distancing requirements.
  • On-Site Restaurant

  • Pool Bar/Grille

  • Pool Chairs

  • Pool(s)

    The pool will be open with enhanced cleaning protocols and social distancing requirements (subject to change, based on the local government regulations announced weekly).
  • Spa Services

  • Sports Courts


  • Hot Tub(s)/Spa(s)

  • Steam Room/Sauna

Get away to one of the most tranquil, tucked-away Cancún resorts. Nestled between a peaceful lagoon and a private white-sand beach, you’ve found the perfect escape, complete with watersports, four pools, award-winning dining, spa and much more.