The Westin Resort and Spa, Cancun

  • Boulevard Kukulcan KM 20, Cancun, Quintana Roo
    Mexico, 77500
Face coverings are required  at all of our resorts worldwide. To learn more, see Face Covering Requirement.
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Mask Up, Vacation On

As part of our efforts to help you stay healthy when you stay with us, face coverings are required of all Owners, guests, and vendors at each of our resorts — even where not currently government-mandated. Shared spaces where face coverings must be worn include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.


The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Official Information

Effective January 26, 2021, pursuant to an order of the Director of the U.S. Centers for Disease Control and Prevention, all aircraft passengers arriving in the United States from a foreign country are required to provide a copy of either: (i) a negative COVID-19 test result from a test taken no more than 3 days before their flight departs for the United States, or (ii) certain documentation of having recovered from COVID-19, to their airline before boarding a flight to the United States. For more information on the testing requirement and specific documentation that is required, please refer to the U.S. Centers for Disease Control and Prevention website or contact your airline.

The Governor of the State of Quintana Roo, where the resort is located, recently implemented numerous restrictions in an attempt to limit the health impacts, and mitigate the spread, of the Novel Coronavirus (COVID-19).  Effective immediately through January 15, 2021 (which date is subject to change), the following restrictions will be in place in the State of Quintana Roo, which includes Cancun:

  • Face coverings are required to be worn while at the resort, including in all common areas as well as while as outside of the resort, including when riding on public transportation;
  • All social events are prohibited and only events involving members of the same household are permitted, however, those events are limited to a maximum of 10 people, must be held in open spaces, and face coverings must be worn at all times;
  • There are limitations in place on the number of passengers in any vehicle, including the following:
    • A maximum of four (4) passengers are permitted per vehicle (and only one person per motorcycle); and
    • A maximum of three (3) passengers, including the driver, are permitted on any public transportation vehicle.

Additionally, there will be checkpoints operated by local health officials and/or law enforcement throughout the City of Cancun to ensure compliance with these restrictions.

Please visit for official information on the mandatory restrictions currently in effect at the resort.

Please Note: Novel Coronavirus (COVID-19) is highly contagious. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19. Read more

General Property Updates

Daily environmental fee of 26.06 pesos will be added to room rate. Certain Bonvoy benefits do not apply at this resort.

Amenity Status

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.


  • Activities (On-Site)

  • Activity Center

  • Fitness Class

  • Hot Tub(s)/Spa(s)

  • Housekeeping (Daily)

  • Kid's Club

  • Pool Bar/Grille

  • Spa Services

  • Steam Room/Sauna

Open with Social Distancing

  • BBQ Grills

  • Beach Services

  • On-Site Restaurant

  • Pool Chairs

  • Pool(s)

    The pool will be open with enhanced cleaning protocols and social distancing requirements (subject to change, based on the local government regulations announced weekly).
  • Sports Courts/Playgrounds


  • Concierge

  • Fitness Center

  • On-Site Convenience Store

    El Palmar Deli Market will be operating, both with a limited menu and social distancing requirements.
Get away to one of the most tranquil, tucked-away Cancún resorts. Nestled between a peaceful lagoon and a private white-sand beach, you’ve found the perfect escape, complete with watersports, four pools, award-winning dining, spa and much more.