Sheraton Vistana Resort

  • 8800 Vistana Centre Drive, Orlando
    Florida, United States, 32821

Face coverings may be required. To learn more, please see destination-specific information below and reference our Face Covering Requirement information.

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Face Coverings at Our Resorts

Resorts in the United States, USVI, and Puerto Rico

As recommended by the CDC, Owners and guests are encouraged to wear a face covering indoors, regardless of vaccination status, in areas the CDC defines as substantial or high for COVID-19 transmission. This recommendation is in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts operate.

Please refer to your resort’s Property Update page for specific information regarding local government mandates that may currently be in place.

Face coverings are required for all unvaccinated Owners and guests at each of our resorts. Shared spaces where face coverings must be worn by unvaccinated Owners and guests include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements for unvaccinated Owners and guests while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Resorts Outside of the United States, USVI, and Puerto Rico

As part of our efforts to help you stay healthy when you stay with us, face coverings are required of all Owners, guests, and vendors at each of our resorts — even where not currently government-mandated and regardless of your COVID-19 vaccination status — in connection with health agency recommendations. Shared spaces where face coverings must be worn include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Important Alerts

Guests should be aware of the following:

Pet Policy

This property welcomes ADA service animals. Pets are not permitted.

Official Information

Face coverings may be required. To learn more, please see destination-specific information below for official information.

https://floridahealthcovid19.gov/

https://www.orlando.gov/COVID-19

https://www.orangecountyfl.net/

Please Note: Novel Coronavirus (COVID-19) is highly contagious. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19. Read more

Construction Updates

Sheraton Vistana Resort 2021 Construction and Renovation notices:

The Falls phase will enter into its renovation beginning August 2021 through October 2021.
The Spas and Palms phases roof project is scheduled to start in the Fall 2021.
The Lakes Elevator Cab modernization project is scheduled to begin in early June 2021 through November 2021.

Amenity Status

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The Business Center (Sheraton Link) has resumed operations with social distancing measures in place. Use is limited but is available for Owners and Guests.

Charges apply for the Shuttle. Contact the from desk for more information.

Open

  • BBQ Grills

  • Concierge

  • Hot Tub(s)/Spa(s)

  • Jogging Path

  • On-Site Convenience Store

    The MarketPlace is open daily from 7 a.m. to 9 p.m. In-villa food delivery from Zimmies is available daily from 5 p.m. to 10 p.m. (with a limited menu).
  • Pool Bar/Grille

    Castaways Bar and Grill is open daily from noon to 6 p.m. The Tacky Tiki Bar is open at the Fountains Pool.
  • Pool(s)

    All pools are open from 8 a.m. to 10 p.m. daily. The Falls Splash Pad is open from 9 a.m. to 6 p.m. daily.
  • Sports Courts/Playgrounds

    The tennis courts are open 9 a.m. to 6 p.m. daily. Basketball courts and playgrounds in the Cascades Association are open with social distancing requirements. Tennis racket rentals are open from 9 a.m. to 5 p.m. daily. The Springs Rec Center is currently closed.
  • Steam Room/Sauna

Open with Social Distancing

  • Activities (On-Site)

  • Activity Center

    The Main Activity Center is open daily from 9 a.m. to 7 p.m.
  • Bicycle Rentals

    Surrey Bike Rentals are open Friday, Saturday, and Sunday.
  • Fitness Center

    The Spas and Cascades Fitness Centers are open 24 hours. Fountains Fitness Center is open from 8 a.m. to 10 p.m. daily.
  • Fitness Class

  • Mini-Golf Course

    Open from 9 a.m. to 6 p.m. daily.
  • On-Site Restaurant

  • Pool Chairs

  • Poolside Cabanas

Closed

  • Housekeeping (Daily)

  • Valet

Make your Orlando getaway extraordinary at Sheraton Vistana Resort Villas. Located near Disney Springs and other famous Orlando attractions, our family-friendly resort offers a wealth of amenities. Hop on our daily shuttle for transportation to the Walt Disney World® Resort, SeaWorld® Orlando and Universal Orlando Resort™ and enjoy a day of adventure at world-class theme parks. Splash around in our many pools, grab a bite in one of our dynamic restaurants and bars, play tennis, basketball or mini-golf or join in any of the ongoing activities taking place at our family resort. Our resort in Lake Buena Vista is also ideal for meetings, special events and weddings. Experience the comforts of home in our one- and two-bedroom premium villas, each boasting a kitchen or kitchenette, a washer/dryer and a spacious living area. No matter what brings you to Orlando, we look forward to making your visit magical.