The Westin Lagunamar Ocean Resort

  • Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera, Cancun, Quintana Roo
    Mexico, 77500
Face coverings are required  at all of our resorts worldwide. To learn more, see Face Covering Requirement.
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Mask Up, Vacation On

As part of our efforts to help you stay healthy when you stay with us, face coverings are required of all Owners, guests, and vendors at each of our resorts — even where not currently government-mandated. Shared spaces where face coverings must be worn include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)
  • Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so

Official Information

Please visit https://reactivemosq.roo.gob.mx/ for official information on the mandatory restrictions currently in effect at the resort, including, facial covering requirements, temperature checks, social distancing and other mandates for Owners and guests.

https://mx.usembassy.gov/covid-19-information/
https://coronavirus.gob.mx/

Please Note: Novel Coronavirus (COVID-19) is highly contagious. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19. Read more

General Property Updates

Daily environmental fee of 25.35 pesos will be added to room rate. Certain Bonvoy benefits do not apply at this resort.

Construction Updates

The Zero Entry Pool will be undergoing resurfacing from August 15 to December 7, 2020. The other pools/amenities will remain open during this time.

Amenity Status

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Open with Social Distancing

  • Activities (On-Site)

  • Activity Center

  • BBQ Grills

  • Beach Services

  • Concierge

  • Fitness Center

  • Hot Tub(s)/Spa(s)

  • On-Site Convenience Store

    Tierra Deli Market is operating, both with a limited menu and social distancing requirements.
  • On-Site Restaurant

  • Pool Bar/Grille

    Viento Restaurant is operating, both with a limited menu and social distancing requirements.
  • Pool Chairs

  • Pool(s)

    The Upper Pool and Kiddie Pool areas are currently opened with enhanced cleaning protocols and social distancing requirements (subject to change, based on the local government regulations announced weekly). All other pools are temporarily closed.
  • Poolside Cabanas

Closed

  • Housekeeping (Daily)

  • Kid's Club

  • Mini-Golf Course

  • Spa Services

  • Sports Courts/Playgrounds

  • Steam Room/Sauna

Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Our family-friendly villa resort on the beach boasts spacious studios and villas with home-like amenities, pools, spa, 24-hr fitness studio, delicious dining options, kid’s activities and indoor/outdoor event venues. We look forward to making you feel at home while in Cancun.