The Westin Lagunamar Ocean Resort
- Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera, Cancun, Quintana Roo
Due to intense traffic caused by the construction works happening on one of Cancun’s main avenues (Blvd. Colosio) which takes you to Cancun’s Airport; all airlines and Cancun’s International airport are now recommending to be at the airport within 3 hours in advance for domestic flights and 4 hours in advance for international flights.
The impact of this construction work started in August 2022 and unfortunately is scheduled to remain in place for the next 15 months.
Please take all needed precautions to avoid delays and the risk of losing your flight.
The government of the Mexican state of Quintana Roo guideline indicates that face coverings are suggested when social distancing is not possible (outdoor and indoor spaces).
Service Animal Policy
Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility.
Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.
General Property Updates
HOSPITALITY TAX AND ENVIRONMENTAL TAX
The State of Quintana Roo assesses a hospitality tax that is due upon check-out:
The government of the Mexican state of Quintana Roo enacted a new tourist tax which, as of April 1, 2021, is currently Mx$224.00 (approximately US$11.00) for all international visitors to Quintana Roo. The tax will apply to all international visitors over 15 years old. Please visit https://www.visitax.gob.mx//sitio/ to pay this required tax prior to your arrival.
Effective February 1, 2023, daily environmental fee of $72.62 MXN pesos up to $145.24 MXN pesos will be added to room rate. Certain Bonvoy benefits do not apply at this resort.
The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.
- Viento is open for lunch and dinner from 11 a.m. to 10 p.m.
- Duna Sports Bar is open for lunch and dinner from 1 a.m. to 11 p.m.
- Océano is open for breakfast from 7:00 a.m. to 11:30 a.m. and for dinner from 6:00 p.m. to 10:00 p.m.